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Piedmont Healthcare Privacy and Security Policies

Piedmont Healthcare has implemented detailed policies and procedures regarding access to all medical information by our employees. We have established standards for protection of your medical information. We also have carefully outlined the circumstances under which your medical information may be released to parties outside the organization. These policies conform to state and federal law and are designed to safeguard your privacy.

Our employees are educated in our privacy policies. They know they are entitled to access medical information only as necessary to provide care to you or for other authorized, legitimate reasons. An employee’s violation of Piedmont Healthcare' privacy policies would be considered a serious offense. Failure of an employee to protect patient information from accidental or unauthorized access is not tolerated.

Your MyChart Record

As we provide your health care, we maintain documentation of your medical history, current conditions, treatment plan and all treatments given, including the results of all tests, procedures and therapies. MyChart is an internet application that enables a patient to have secure web-based access to selected medical information about the patient.

MyChart also allows secure electronic messaging with Piedmont Healthcare. A message you send via MyChart may be made part of your permanent medical record at the discretion of the physician. Once it is made part of your record, it will be accessible to current and future Piedmont Healthcare personnel who participate in your care.

Your Security Responsibilities

When you initially enroll to use MyChart, you will be provided an activation code. With that code, you will be able to create a MyChart ID and password. This ID and password will allow you, or anyone else who has the ID and password, to view your medical information, submit comments that may become part of your record, and communicate with your health care team as if that person were you.

For this reason, it is important that you keep your activation code, MyChart ID and password completely confidential. You should prevent disclosure of your activation code, ID or password, and you should change your password if you believe that your security may have been compromised. In addition, you should change your password regularly to help maintain the security of your account. You can change your password online at any time by logging into MyChart and choosing the “Change Password” option.

If you have any questions regarding the security of your password, please contact your Piedmont Healthcare office.

MyChart Messaging

MyChart messaging should never be used for urgent matters. The anticipated turnaround time for response to electronic messages is one business day, Monday – Friday, 8 a.m. to 4:30 p.m. Therefore, for all urgent medical matters, contact your physician’s office by phone, go to an emergency room, or dial 911.

All communications between you and your Piedmont Healthcare health care team using MyChart are carried over a secure, encrypted connection. While you may receive internet e-mail messages notifying you of new messages in your MyChart Inbox, these e-mails will not contain any confidential medical information. However, any person with access to the e-mail account to which such messages are sent will be able to see the notifications.


MyChart does not reproduce a patient's entire medical record online, but instead provides access to selected information such as prescriptions, basic laboratory results, summary medical history, appointments, and other such information. Even within categories of information that are generally made available through MyChart, posting of information is strictly at the discretion of the individual physician.

To comply with applicable laws and regulations, Piedmont Healthcare provides parents and legal guardians with limited proxy access to minors' health information through MyChart. The scope of such access will vary depending on the age and legal status of the minor.